Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple returns policy.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Refund & Returns Policy
We want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.
Returns & Refund Eligibility
Refunds or replacements are available only if:
•Your item arrives damaged
•Your item is defective
•You receive the wrong itemTo be eligible, you must contact us within 14 days of delivery and provide clear photo evidence of the issue.
Non-Returnable Items
We do not accept returns or issue refunds for:
•Change of mind
•Incorrect size, style, or item selected
•Normal wear and tear
•Items damaged due to misuse
•Orders placed incorrectly
•Sale items or gift cardsPlease note that certain items, such as personal care products, etc., may not be eligible for return once opened.
Return Process
1. Contact our support team with your order number and photos of the issue
2. Our team will review your request
3.If approved, we will offer:
•A replacement, or
•A refund to the original payment method
Refunds or replacements are issued once the issue has been verified.
In some cases, a return may not be required, and a resolution will be provided directly.
Return Shipping
•Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect
•Items sent back without prior approval will not be accepted
Refund Timing
Once approved, refunds are processed within 5–10 business days, depending on your payment provider.
Please note that it may take additional time for your bank or credit card company to post the refund.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.Items must be unused, in original packaging, and accompanied by proof of purchase.
Contact Us
For all return or refund inquiries, please contact us at:t6v6rvdtdm@privaterelay.appleid.com
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
At this time, we do not offer direct exchanges. If you need a different item, size, or color, please return the original item (if eligible) for a refund and place a new order.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
At this time, we do not offer direct exchanges. If you need a different item, size, or color, please return the original item (if eligible) for a refund and place a new order.
If your item arrives damaged, incorrect, defective, incorrect, or not as described,
Please contact us within 14 days and we’ll make it right.
Requests are reviewed case-by-case
What we offer
Refunds are issued as store credit or replacement, not automatic cash refunds.
Exchanges are allowed only if the item is defective, damaged, or incorrect.
No guaranteed exchanges for size, color preference, or buyer’s remorse.
What's Not Accepted
- Change of mind
- Normal wear and tear
- Items returned without contacting you first
- Items returned outside the 14-day window
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
